Expert HR advice and guidance for veterinary practices

The right HR support at the right moment, built around the needs of your veterinary team.

Trusted HR advice for vet practices

Managing people in a busy vet practice is hard work. You’re balancing clinical demands, unpredictable caseloads, staff wellbeing, rota gaps, client expectations and the ever-shifting HR landscape.

iTeam Advice and Guidance is a service designed to make that load lighter.

It gives practice owners and managers fast access to trusted HR answers, clear processes and practical guidance created specifically for UK veterinary teams.

This isn’t generic corporate HR. It’s support built for the realities of practice life.

What's included?

HR guidance and everyday support

  • Disciplinary and grievance situations
  • Absence and leave management, including sickness, stress related leave and return to work
  • Recruitment and onboarding support
  • Performance concerns and how to handle issues early and fairly
  • Redundancy and restructure related questions
  • HR policy queries and guidance
  • Offboarding and exit processes
  • Guidance for both employed and self employed team members

Templates, policies and written support

  • Help with bespoke letter writing for sensitive or complex situations
  • A suite of essential HR policies included as part of the service, with further policies available upon request
  • Assistance with contract related queries

Direct access to qualified HR consultants

  • Unlimited access to friendly, CIPD‑qualified HR Consultants who understand the pressures of running a practice
  • A reliable sounding board for tricky people situations so your managers never have to handle challenges alone
  • A reliable place your managers can turn to for accurate, up‑to‑date HR information whenever they need it, giving them confidence in every decision they make

Meet your HR experts

Roxanne Gibson

iTeam HR Manager

As HR Manager at Agilio, Roxanne provides daily HR advice and support on a variety of HR situations/topics to our member base of more than 2,000 practices.

Roxanne is also responsible for ensuring our documents, policies and advice are compliant with current employment law and legislation, and holds the Chartered Institute of Personnel and Development (CIPD) level 5 Associate.

Roxanne is in training for her fourth half marathon. She enjoys running and makes an effort to run as much as she can, which can be difficult when taking care of three small children.

Hayley Saunders

HR Advisor

Hayley is one of our HR Consultants and has 5+ years in the HR field. She thrives on giving practices the support and knowledge needed to create a positive workplace culture. She believes that people are an organisation’s most important asset. When Hayley is not working, she enjoys family time, walking the dogs and can often be found at the beach all year around.

Beth Honey

Senior iTeam HR Advisor

Beth is our HR Services Team Leader within the iTeam department and has over 7 years of experience within the HR field. Her passion for supporting people management is driven by improving workplace culture and in turn employee experience. In her free time, Beth loves exploring the South West Coast Path, spending time with friends and family, and walking her very energetic labrador!

David Griffiths

HR Advisor

David is an HR Consultant within the iTeam department, bringing over five years of dedicated HR experience. Prior to transitioning into HR, he built a successful career spanning more than 21 years as a Line Manager and Operations Manager, giving him a strong commercial understanding of people management in practice.

He is CIPD Level 5 qualified, having undertaken the certification to support his move into HR, and is passionate about developing others and helping teams perform at their best.

Outside of work, David enjoys music, film, cooking (and eating), and is a loyal supporter of Sheffield Wednesday FC.

Why practices trust our iTeam Advice service

Save hours every week

No more Googling. No more rewriting policies. No more “what do we do about this?” moments. Our iTeam Advice service gives you fast, clear answers so you can get back to running the practice.

Confidence you’re doing things right

Everything aligns with current UK employment law and veterinary workforce norms. Peace of mind, built in.

When HR is handled well, the whole practice runs calmer and smoother

Fewer surprises, fewer fires to put out. Leave calendar that’s suitable for both your employed and self-employed team members ensuring you’re up to speed with everything.

Book a demo

Book a call with our friendly team to find out the benefits of using iTeam Advice in your veterinary practice.

FAQs

  • What is iTeam Advice and Guidance?
    It’s a practical HR support service designed for busy veterinary practices. Your managers get clear, friendly guidance on everyday people issues so they can make the right decisions quickly and confidently.

  • Who is the service for?
    The service is for practice owners, practice managers, head nurses and anyone responsible for people management. It gives them a reliable place to get HR answers without spending hours searching online or worrying about getting something wrong.

  • What kind of HR queries can you help with?
    We cover the HR situations veterinary practice teams deal with most, including sickness and absence, performance, disciplinary and grievance, recruitment, onboarding, redundancy and offboarding. You also get guidance for both employed and self-employed team members.

  • Is the guidance tailored for veterinary practices?
    iTeam Advice is built from the ground up for independent healthcare practices. It takes into account the realities of clinical life, rota pressures, mixed working patterns, emotional strain and sector-specific workforce challenges.

  • What’s included in the service?
    You get everyday HR guidance, support with queries, help with bespoke letters, a suite of essential policies and assistance with contract-related questions.

  • Does iTeam Advice and Guidance replace having a full HR department?
    Most independent veterinary practices don’t have a dedicated HR team. This service gives you the same confidence and structure without the overheads. It’s not a full outsourced HR department, but it does give you expert support when you need it.

  • Can you help with contracts?
    We can answer questions and help you understand what your contracts mean, but we don’t draft or amend contracts. Many practices find the guidance enough to make their documents work as intended.

  • How quickly can managers get help when they need it?
    Managers can reach out whenever they need support. Our team responds promptly with clear, practical guidance designed to take the pressure off and keep the practice running smoothly.

  • Does this service help with wellbeing and team morale?
    Clear HR processes reduce conflict, stress and uncertainty. That means your team gets more time back, fewer misunderstandings and a calmer, better supported working environment.

  • How does iTeam Advice and Guidance work with iRota and iLearn?
    Together, the three systems give practice owners and managers a fully connected approach to managing people, training and scheduling. iLearn supports team development and compliance, iRota keeps staffing under control, and iTeam provides the HR guidance behind it all.

  • Is this suitable for small independent practices?
    Absolutely. iTeam Advice and Guidance is designed specifically for practices without spare admin time or in-house HR expertise. Everything is simple, clear and built to reduce workload, not add to it.

  • Does this help with CMA and compliance expectations?
    Having clear HR processes, records and documentation makes compliance much easier. While the CMA’s focus is on transparency, strong HR foundations support the professionalism and consistency practices are now expected to demonstrate.